Refund Policy
Last updated: September 1, 2026
14-day refund window
We offer a full refund within 14 days of your first paid subscription charge on SocialQueue. No questions, no retention dance — email us and we'll refund the full amount and cancel the subscription.
The 14-day window applies to your first paid charge on a given workspace. It does not reset on plan changes, upgrades, or renewals.
Annual subscriptions
Annual subscriptions are refundable in full within the 14-day window. After that window, you can request a pro-rated refund for the unused months remaining in your current annual term — calculated from the date we receive your request, rounded down to whole unused months.
Cancellation
You can cancel auto-renewal at any time from your billing settings. Cancellation takes effect at the end of your current billing period; we do not automatically issue a refund on cancellation. You retain access to your plan's paid features through the end of the period you already paid for.
How to request a refund
Email [email protected] from the address tied to your account, with the subject "Refund request" and your workspace name in the body. We'll process eligible refunds within 5 business days; Stripe typically settles the credit back to your card in another 5–10 days.
Exceptions — what is not refundable
- Overage charges for usage above your tier limits (additional brands, seats, AI generations, or actions billed on top of the base subscription) are non-refundable, because the usage has already been delivered.
- AI-credit packs and other consumable digital goods are non-refundable once purchased. They do not expire while your account is active, but unused credits are not redeemable for cash.
- Accounts terminated for violation of the Terms of Service (including the Acceptable Use section) are not eligible for any refund.
- Third-party platform actions — suspensions, demotions, rate-limits, or policy enforcement imposed by X, LinkedIn, Bluesky, Instagram, Threads, or any other connected platform — are not grounds for a refund from SocialQueue.
Questions
If you're unsure whether your situation qualifies, email [email protected] and ask before assuming a no — we'd rather work it out than lose you over a misunderstanding.